Last updated: May 2026
These terms govern work performed by Oz Plumbing Co (ABN 27 184 301 801, NSW Plumbing Licence 106765c) for residential and commercial customers. By engaging our services, you agree to these terms.
We provide upfront quotes before starting work. Quotes are valid for 30 days. Any variations (unforeseen site conditions, additional parts required) will be communicated and agreed before proceeding.
After-hours rates apply for work performed between 5:00 PM and 8:00 AM on weekdays, and all day on weekends and public holidays. We will advise you of the applicable rate before starting.
Payment is due on completion of work unless otherwise agreed in writing. For larger jobs (over $1,000), we may request a deposit of up to 10% before commencing work. Accepted payment methods include cash, bank transfer, and major credit/debit cards.
Unpaid invoices may accrue interest at 2% per month and be referred to a debt collection agency.
All work is warranted against defects in workmanship for 12 months from the date of completion. Parts and materials carry the manufacturer's warranty.
Warranty is void if the work is modified by another person without our written consent, or if damage results from misuse, neglect, or third-party interference.
Our liability is limited to the cost of the work performed. We are not liable for consequential loss, damage to property caused by pre-existing conditions discovered during the work, or delays caused by parts availability.
We carry $20M public liability insurance.
If you need to cancel or reschedule, please give at least 2 hours' notice. Late cancellations may incur a call-out fee to cover travel costs.
In the event of a dispute, please contact us directly at 0449 007 009 or ozplumbingco@gmail.com. We aim to resolve all disputes fairly and promptly. If we cannot reach agreement, the matter may be referred to the NSW Fair Trading dispute resolution service.
These terms are governed by the laws of New South Wales, Australia.